Privacy Policy

Effective date: September 29, 2026

Trefz Mechanical, Inc. ("Trefz Mechanical," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit trefzmech.com, contact us, request service, or sign up to receive text messages from us, and how we use and protect that information.

Information we collect

• Information you give us: your name, phone number, email address, service address, and details about your heating, cooling, plumbing, or electrical needs when you fill out a form, call, email, or text us.
• Mobile phone information: your mobile number and your consent to receive text messages when you opt in to our SMS program.
• Automatically collected information: basic technical data such as IP address, browser type, device type, pages visited, and referring site, collected through cookies and similar tools to keep the website working and to understand how it is used.

How we use your information

• To respond to your inquiries and provide estimates, scheduling, and service.
• To send appointment confirmations, reminders, service updates, and customer care messages.
• To send promotional offers, but only if you have separately agreed to receive them.
• To process payments and keep business records.
• To improve our website and services and comply with legal obligations.

SMS / text messaging privacy

We collect your mobile number only when you provide it and agree to receive texts, for example by checking the SMS consent box on a form on our website. You can opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms and Conditions for full SMS program details.

How we share information

We do not sell, rent, or trade your personal information. We share information only:

• With service providers who help us run our business (such as scheduling, payment processing, website hosting, and messaging platforms), and only as needed to perform those services for us. They are not permitted to use your information for their own marketing.
• When required by law, court order, or to protect our rights, property, or safety or that of others.
• As part of a merger, sale, or transfer of our business, subject to this policy.

None of the above includes sharing SMS opt-in data or consent with third parties for their marketing purposes.

Cookies

Our website may use cookies and analytics tools to remember preferences and measure site traffic. You can disable cookies in your browser settings; some parts of the site may not work as intended if you do.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, to maintain service records, or as required by law.

Your choices

• Text messages: reply STOP to any text to unsubscribe.
• Email: use the unsubscribe link in any marketing email.
• Access, correction, or deletion: contact us using the details below and we will respond within a reasonable time.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Third-party links

Our website may link to other sites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact us

Trefz Mechanical, Inc.
619 Maple Avenue, Suite 1
Lansdale, PA 19446
Phone: (215) 442-0969
Email: info@trefzmech.com